This Financial Services Guide ('FSG') has been prepared by Præmium Australia Pty Limited ACN 117 611 784 (Præmium) in accordance with the requirements of the Corporations Act 2001 (Cth), and it contains information to assist you in determining whether you wish to use any of the financial services or products provided by Præmium and its representatives.
It is dated 1 October 2009.
The matters covered by the FSG include:
Præmium is a wholly owned subsidiary of Præmium Limited. Praemium is licensed under the Corporations Act, Australian Financial Services Licence No 297956, to provide the financial services or products to you. Præmium provides:
Præmium does not provide services directly to retail investors and will not accept any instructions from them. Accordingly, if you have questions about Præmium or wish to issue any instructions in respect to your portfolio you should contact the adviser who provides you with access to our portfolio administration service. However, if you wish to contact us you can do so at any of the following:
Praemium's AFSL authorises it to carry on a financial services business to:
to retail and wholesale clients.
In respect to any financial advice Præmium provides, you should note the following:
Præmium holds an AFSL because some of its activities may be financial services as defined by the Corporations Act. Præmium has no intention of using its licence for any purpose other than to provide the services within its area of expertise, namely, providing online portfolio administration services and online execution services only in securities to retail and wholesale clients and therefore comply with its obligations under the Corporations Act.
Præmium provides services to advisers and not for you or for any product arrangers or issuers. Any financial product advice provided to you as a direct consequence of your use of the portfolio administration system will be provided by Præmium. Præmium acts in its own right.
Under the Corporations Act, Præmium may be deemed to provide general financial product advice to you as a consequence of the way that you may use the functionality of the portfolio administration service, even though we do not intend it to be used for that purpose and we do not deal directly with you. Præmium may also provide arranging services to your adviser or broker and, depending on the way that your broker provides you with access to p-Desktop, arranging services may be provided indirectly to you.
You have access to Præmium's services through third party intermediaries, including financial planners, accountants and stockbrokers. Præmium will not ever accept instructions in relation to our services directly from you. If you wish to change the way in which your portfolio is administered or the persons who have access to it, you need to instruct the person who gives you access to it. This will be your financial planner, accountant, stockbroker or portfolio administration provider. General advice provided by Præmium does not constitute personal advice as it does not take into account your personal circumstances, financial needs or objectives.
Præmium does not receive commissions for the use of its portfolio administration services. Where Præmium provides the service to an intermediary, it is remunerated by the payment of a subscription fee which is based on the number of portfolios which that intermediary administers using Præmium. Subscriptions are paid as agreed with individual clients.
Præmium does not receive commissions for the use of its arranging services. It charges its clients a fee based on the number of users who have access to the service or the number of trades executed using the services.
Præmium employees receive a salary and do not receive remuneration, commissions or other benefits from any product issuers. They may be eligible for an annual performance payment which is discretionary and based on reaching agreed performance levels.
No.
Should you wish to lodge a complaint about the service provided by Præmium you should lodge a formal complaint directly with Præmium. This can be done by writing to the Company Secretary, Ms Cathryn Nolan , Præmium Australia Pty Limited, Level 1, Præmium House, 406 Collins Street, Melbourne 3000, or by email to cathryn.nolan@praemium.com.au or phoning her on 03 8622 1222. The Company Secretary is a senior member of the Management team and she is a director of Præmium and its parent company.
We will follow our Customer Complaints and Dispute Resolution Procedure and if you are not satisfied with the response to your complaint provided by the Company Secretary, a dispute arises and you may ask for the matter to be referred to Praemium's Chief Operating Officer - Australia, Christine Silcox,-who is a director of Praemium Australia Pty Ltd. She is a senior member of the management team who has the authority to resolve your dispute. In addition she is able to refer the matter to the company's Audit, Risk & Compliance Committee and to confer with the Group CEO if she believes it appropriate to do so.
Should the dispute remain unresolved after being referred to the Internal Audit Manager, you refer the matter to the Financial Ombudsman Service (FOS) as described in the Customer Complaints and Dispute Resolution Procedure. You may request further information about the complaints scheme at any time. FOS may be contacted on 1300 78 08 08.
Praemium has in place Financial Institutions Insurance in place which Praemium considers is adequate to meet the requirements of Section 912B of the Corporations Act having regard to Præmium's intention not to use its licence for any purpose other than to provide the services within its area of expertise, namely, providing online portfolio administration services and online execution services only in securities to retail and wholesale clients and therefore comply with its obligations under the Corporations Act.