Issue 3   7 February 2008

a big thank you to all of you that participated in our Client Satisfaction Survey during December.  During just a few weeks, we managed to speak to over 43% of our clients and were glad to hear overwhelming support for the services that we provide. In particular, thank you for all your great feedback and ideas on how we can continue to improve our service over the coming year.  We look forward to reporting back to you as some of these ideas are implemented!

Thank you also to Nicholas Molloy from Easdown & Partners in Wagga Wagga who has shared his experience of the Implementation Service (see below).

January proved to be an unexpectedly busy month for most of us. Although it is traditionally holiday season, the volatile markets led to most of our clients being busy reviewing portfolios and contacting clients.  As a result, the day after 'Black Tuesday' proved to be V-Wrap's busiest day on record in our 6.5 years of operation!

macquarie cmt cash feed now automated!

As one of the most hotly demanded items in the Client Satisfaction Survey, we are pleased to announce that the Macquarie CMT cash feed has now been automated.

Although we had previously provided a cash feed from Macquarie CMT, manual intervention was required to activate the cash feed each time.  A one-time set up* will now mean that manual intervention is no longer required.

You can now activate the automated download online by accessing both the Macquarie esi set up screen and V-Wrap.  Once this has been done, the next night cash information will flow from Macquarie CMT direct to your client’s V-Wrap accounts as long as you have correctly entered your banklinks into V-Wrap.

* To ensure that the automated downloads continue, you will be required to re-enter your authentication code and password annually.  We will send you a reminder before this is necessary.

Download Macquarie CMT cash feed help sheet

webinar training for cash books & automation of macquarie cmt cash feed

With the launch of the automated Præmium/Macquarie CMT cash feed, we will be providing our first group online training session. 

This training session will provide a refresher on the cash book matching process as well as walk through the process to activate the automated Macquarie CMT cash feed  The training will be provided as an online seminar ('webinar').

Date:    Friday 15th February

Time:    10am – 10.30am

To register for the this online training session, please click here

Note:  There is no charge for attending this training session.

v-wrap now mac compatible

We are pleased to announce that as of the 14th January, the main menu in V-Wrap was updated to be compatible for those that use:

• Apple MACs

• Firefox

• Safari

• Opera

Please note that V-Wrap will only work with the latest versions of Firefox, Safari and Opera; and we will support these and all future versions of them going forward.

p-Desktop users are required to use Internet Explorer should they wish to run the desktop application.

 

spaa national conference: 12-14 march

Don’t forget that the SPAA National Conference is rapidly approaching.  A must for all SMSF specialists, this conference is now one of the largest and best-respected in the industry. 

This year’s conference will be held in the Brisbane Convention Centre on the 12th – 14th  March.  The conference will feature presentations from a range of specifically invited speakers who are well qualified to address the current issues facing professionals advising in the SMSF space.

With over 600 delegates already registered, early bird registration closes on Monday (11th February), so don’t miss out!

SPAA National Conference

 

easdown benefits from implementation service   

client profile

Nicholas Molloy, Principal of Easdown & Partners in Wagga Wagga speaks of his experience with the Implementation Service

Tell us a little about your firm

At Easdown & Partners, we pride ourselves on being business advisors first and accountants second.  We provide a range of services from financial planning, superannuation, compliance and business development.  We currently administer around 100 SMSFs, in which direct shares form a considerable part of client portfolios.

Why did you start to use Præmium?

Easdown & Partners currently administer around 100 SMSFs, in which direct shares form a considerable part of client portfolios.  We were looking to improve our service offering by providing quality reporting to these clients and Præmium’s V-Wrap fit the bill.

A cost-benefit analysis of Praemium versus a wrap platform made Praemium an obvious choice.  It represents tremendous value and provides much more comprehensive reporting than any wrap platform.

Why did you decide to use the Implementation Service?

It does take time and cost to set up a new system and figure out the best way to use it for your business.  We figured it was better to invest in the Implementation Service to ensure we got up and running much faster than otherwise.

What were the benefits of using the Implementation Service?

Having already undertaken training and trialled the system with a few portfolios, we began to get clear on the questions we had and how we wanted to use the system.  The Implementation Service allowed us to focus on these areas and get going much faster than we would have otherwise.  We also learnt more in those two days than we would have in four weeks on our own.

Six months on, we now know a lot more about the service and our clients are very happy with the quality of reporting they receive.

What advice would you have for other firms looking at using Praemium?

Ensure you have a competent back office team and invest in the Implementation Service to help you get up & running!

 

 

in this issue...

• macquarie cmt cash feed      now automated!

• webinar training for cash books & automation of macquarie cmt cash feed

• v-wrap now mac compatible

• spaa national conference
• Client Profile:  Easdown benefits from Implementation Service

Printable page